Lesson 2 - Relationship Mode
Building Trust & Psychological Safety
Creating connection, trust, and mutual respect
How do the relationships you build at work shape the way others feel, contribute, and grow — and what becomes possible when people feel safe, seen, and supported?
Relationship Mode is about how you connect — the quality of presence, trust, and psychological safety you bring into every interaction. It’s not about being everyone’s best friend, but about creating the conditions for people to feel heard, valued, and respected — whether you’re in a team meeting, a performance conversation, or a casual check-in.
At its core, Relationship Mode is about cultivating trust: showing up consistently, listening deeply, and creating safety in both words and actions. It’s how inclusive cultures are built — through micro-moments of care, clarity, and shared accountability.
Whether you’re collaborating with peers, leading a team, or working cross-functionally, Relationship Mode gives you the mindset and skills to build stronger relationships, reduce tension, and bring out the best in others — one conversation at a time.
📚 What’s in the Lesson
1. Understanding Mindset as a Mode, Not a Mood
→ How your mindset shapes how others experience you
→ Fixed vs growth mindset
→ Coaching mindset: practical meaning
2. Emotional Intelligence Essentials
→ Self-awareness: Notice your default patterns
→ Self-regulation: The power of pause and choice
→ Purpose & values: Anchoring in what matters most
3. From Reacting to Responding
→ Identify what triggers reactivity
→ Recognise autopilot behaviours (judging, fixing, rushing)
→ Practice pause, breath, reframe
4. Everyday Mindset Habits
→ Powerful micro-practices: “Name it, pause it, choose it”
→ Mindset resets during conflict or challenge
→ “Curiosity before control” as a daily mantra
5. Application & Reflection
→ What’s one situation this week where you could lead with curiosity?
→ How can you coach yourself through moments of challenge?
→ What mindset do you want to practice showing up with this month?