Lesson 3 - Communication Mode
Listening & Asking Better Questions
Creating clarity, connection, and insight through everyday conversations
How often do we listen to reply — instead of listening to understand? And what shifts when we ask better questions that spark reflection, ownership, and real change?
Communication Mode is about how we speak and listen — not just the words we use, but the intention and awareness behind them. It invites us to slow down, tune in, and communicate in a way that builds clarity and connection, rather than control or correction.
At its core, Communication Mode helps you strengthen two essential coaching skills: deep listening and powerful questioning. You’ll learn to stay present, listen beneath the surface, and ask questions that open up thinking — not shut it down. These small shifts change the quality of conversations and make space for people to feel heard, capable, and engaged.
Whether you’re giving feedback, mentoring a colleague, leading a meeting, or simply navigating daily team interactions, Communication Mode equips you with simple, intentional practices that lead to stronger collaboration, fewer misunderstandings, and more thoughtful conversations.
📚 What’s in the Lesson
1. Understanding Mindset as a Mode, Not a Mood
→ How your mindset shapes how others experience you
→ Fixed vs growth mindset
→ Coaching mindset: practical meaning
2. Emotional Intelligence Essentials
→ Self-awareness: Notice your default patterns
→ Self-regulation: The power of pause and choice
→ Purpose & values: Anchoring in what matters most
3. From Reacting to Responding
→ Identify what triggers reactivity
→ Recognise autopilot behaviours (judging, fixing, rushing)
→ Practice pause, breath, reframe
4. Everyday Mindset Habits
→ Powerful micro-practices: “Name it, pause it, choose it”
→ Mindset resets during conflict or challenge
→ “Curiosity before control” as a daily mantra
5. Application & Reflection
→ What’s one situation this week where you could lead with curiosity?
→ How can you coach yourself through moments of challenge?
→ What mindset do you want to practice showing up with this month?